Biography
Matthias Kroener has been bringing his visionary brand of thinking to financial services for 25 years. Over this time, he has acquired vast insight into corporate strategy, innovation-leadership and M&A during a period of fundamental transformation in the banking industry. His extensive practical knowledge of the regulatory environment combined with a deep understanding of technological trends such as big data, AI, blockchain, open banking and financial inclusion has enabled Matthias to build bridges between the traditional banking world and FinTech-powered digital banking platforms. Matthias’ entrepreneurial style was the driving force behind two highly disruptive financial service companies. As Founder and CEO of Fidor Bank and DAB Bank, he built both organizations from scratch, forging his reputation as a key figure in the FinTech movement. The Fidor project began in 2007 – long before the FinTech boom started – and positioned Fidor at the forefront of global FinTech development, becoming known as the “oldest FinTech bank in the world”. Under his leadership, DAB Bank and Fidor Bank won numerous awards: Best Banking Innovation in San Francisco in 2013; the Celent Model-Bank-of-the-Year award in 2015 and 2019; and WEF´s Award for young companies in 2015 to name but a few. DAB Bank underwent a highly successful IPO in 1999 at a top valuation of €1.5 billion. Fidor Bank was sold to a major French banking group in one of the very first successful major trade-sale acquisitions within the FinTech industry in 2016. After beginning his career in the hospitality business, Matthias brought his expertise in customer-centric experiences to the world of financial services. The core of his philosophy centered on how financial services organizations can use technology to effectively engage their retail and SME customers with innovative, value-adding business and service models. Matthias was at the helm as Fidor pioneered one of the world’s first Banking-as-a-Service offerings, enabling start-ups to achieve scale and become part of the digital ecosystem. Building a bridge from innovation to regulation, he brokered the first cooperation between a regulated bank and cryptocurrency trading platforms. As well as this, Fidor enabled non-banks to offer full banking services for the first time in a collaboration with Telefonica in 2016. Since standing down as CEO of Fidor in March 2019, Matthias has sharpened his focus on how technology can be used to build bridges between financial services and impactful projects that help to make the world a better place. Concepts such as green finance and financial inclusion have the potential to positively affect the lives of millions of people, and his mission is to democratize access to banking and self-determined finance management, using digital financial services to create meaningful, sustainable change. Matthias acts as an advisor to regulators and central banks. He is a member of the international technology advisory panel (ITAP) of the Monetary Authority of Singapore (MAS). His geographical expertise covers Europe, Asia, the Americas and the Middle East, and he is recognized as a thought leader, a multi-award-winning inspirational keynote speaker and blogger. He is a senior advisor to several companies, as well as a successful incubator; he is also an investor in several highly innovative start-up companies through his company Professional Development GmbH.
Speech Topics
Open Banking - The Game Changer. Why regulators and technology are working hand in hand to be the strongest game changers for retail banking.
Open Banking is transforming the way banks operate, how they engage with customers and the products and services they provide. It has become a global phenomenon supported by regulations such as PSD2 and the UK’s Open Banking initiative but driven by consumer expectations, business needs and rapid technological development. Being with Fidor's BtB offer at the forefront of the Banking-as-a-Service market development, Matthias identifies the challenges banks face and discusses the key components and characteristics of a successful future banking platform. With less direct customer interaction, new business models and partnerships with non-banking players will play a crucial role in a bank's efforts to integrate with their customers' lifestyles, interests and needs. Key Takeaways: •How technological drivers are the key to successful participation in the new API economy •How the Internet of Things is changing the landscape •Why a paradigm shift is taking place as banks face the need to decouple their customer channels so account holders can do transactions through any interface they choose. •How open banking is affecting a bank´s return on equity •Why corporate culture and the war of talents plays an increasingly strong role in that environment
Maximum Service. Maximum Customer Engagement. The essential guide to understanding and engaging the next generation of Financial Services customers.
No organization or business can afford to ignore the digital consumer. With roots in the hotel/hospitality industry, Matthias gained extensive practical knowledge and understanding of delivering customer-centric services and solutions. He understood early on that digital technologies will allow a superior customer experience. Having created two online banks himself (with a strong customer-centric drive at its core) Matthias has a unique insight into digital customer behaviour. His insight into regulatory environments combined with a deep understanding of technological trends has enabled Matthias to build bridges between the traditional banking world and fintech-powered digital banking platforms. Key Takeaways: •The common myths and misconceptions many leaders and businesses believe about the digital consumer (even if they don't know it) •Understanding the core beliefs, mindsets and expectations of consumers and employees •Can consumers co-create a bank's pricing? The secret to engaging, persuading and motivating via a digital community and loyalty scheme •How to achieve record low customer acquisition cost •Understanding the global challenge of financial inclusion •Financial Inclusion: a global challenge.
The Future of Banking. Why your retail bank, as you know it today, will disappear.
The financial services industry is currently facing a perfect storm of disruption and upheaval, and the challenges that lie ahead will require an unprecedented level of agility and adaptability. Open Banking is transforming the way banks operate, how they engage with customers, and the products and services they provide. With less direct customer interaction, new business models and partnerships with non-banking players will play a crucial role in banks' efforts to integrate with customers' lifestyles, interests and needs. Key Takeaways: •The key regulatory, social and technology trends that will shape the future including artificial intelligence, robotics and automation •Why future primary banking relationships will be invisible •How data and A.I. will create a unique customer experience •How tech-companies and customer-owners will take over control, forcing incumbent banks to vanish •The skills and competencies that banking teams will need in order to be future-fit
Is M&A the Abbreviation for Murder & Assassination? How incumbent banks can embrace and tackle the world of fintech innovation.
The financial services industry is currently facing a perfect storm of disruption and upheaval, and the challenges that lie ahead will require an unprecedented level of agility and adaptability. To survive and succeed, organizations must be ready to anticipate, prepare for and pre-empt this disruption. In this presentation, Matthias will uncover the specific challenges faced by incumbent banks. He will also take a look at the business life cycle of an established bank and see why banks need to radically change their approach - and make some tough decisions. Key Takeaways: •An understanding of the world financial services: increasing regulation, accelerating technological development and massively changing consumer behaviour. •Analysing the lifecycle momentum your company is experiencing, no matter whether you are an incumbent or a start-up •Five innovative options that incumbent banks need to consider •The common culture and mindset traps that will set any organization on a collision course with obsolescence – and how to avoid them •Proven and practical strategies for staying one step ahead of change and remaining relevant
Videos
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