Customer Experience Speakers

Fee Range: Inquire

Tiffani Bova is a business growth keynote speaker, innovation, growth evangelist, and the author of Growth IQ. A top influencer in Customer Experience, Digital Transformation, the Future of Work, and Sales, is a regular contributor to Forbes, Harvard Business Review, Marketing Matters on Wharton Business Radio – SiriusXM and Huffington Post in addition to a variety of industry-leading podcasts on sales, marketing, and digital business.

Fee Range: $15,000–$25,000
Travels From: CA

As co-author of The Experience Economy: Work Is Theatre & Every Business a Stage, James H. Gilmore literally wrote the book that spawned worldwide interest in experience design, customer experience management, and experiential marketing. Gilmore‘s most recent book, Authenticity: What Consumers Really Want, contends that Authenticity is the new Quality—that businesses must learn to manage authenticity as a distinct business discipline. Indeed, in a world of increasingly commercialized activity—intentionally staged and technologically mediated—people today want the real from the genuine, not the fake from some phony. Jim Gilmore is co-founder of Aurora, Ohio-based Strategic Horizons LLP. He is a “professional observer,” sought by enterprises for his expertise in designing new ways of adding value to their economic offerings.

Fee Range: Inquire
Travels From: OH

In tough economic times, keeping customers loyal is vital to growth and profits. Chip Bell helps organizations create innovative service breakthroughs that cement relationships. Chip Bell has helped organizations dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and strategies they can put into practice the minute they leave his session. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call and phone interviews to better understand specific audience needs and challenges. He is considered a world renowned authority on customer loyalty, writing regularly for many business journals, magazines and blogs.

Fee Range: $7,000–$15,000
Travels From: GA

Sally Hogshead is a Hall of Fame speaker, author, and leading expert on fascination. Over the past decade, Sally’s research has uncovered surprising trends. In today’s distracted world, people have a 9-second attention span. With only 9 seconds to communicate value, we must use our advantages to immediately break through. Sally teaches how to break through the distraction and competition by creating moments of intense focus. When you fascinate a customer or employee, you create exciting moments of connection. Your listener is far more likely to remember and value you. In her research, Sally has measured over 100,000 people to identify a scientific approach to personal branding.

Fee Range: $25,000–$35,000
Travels From: FL

Joseph meticulously customizes each speaking engagement to meet your needs through his workshops, breakout sessions, and keynote speeches. Whether you’re serving customers/clients in the financial industry, home building sector, or retail arena Joseph has you covered – given that he has worked with and written about companies from A to Z (Airbnb to Zappos).

Fee Range: $10,000–$25,000
Travels From: FL

Fee Range: Inquire
Travels From: NY

Fee Range: $32,000–$68,500
Travels From: NY

Chris Barton wanted a way to identify songs he was hearing everywhere around him. There wasn’t one – so he invented an app called Shazam. Chris’s creation is nothing short of pure magic. That was his goal. Chris seeks to delight people by using technology to make seemingly impossible ideas come to life. Shazam, which now has over two billion downloads, is just one of them. In addition to creating Shazam, which Apple acquired for $400 million, Chris holds 12 patents and played key roles in the early days of Google and Dropbox. Despite having dyslexia, incredibly, he didn’t let that get in his way. In fact, it gave him a different way of looking at problems. Chris’s newest venture, Guard, aims to use AI to detect drowning in swimming pools. In his speeches, Chris’s story and storytelling completely captivate audiences. He inspires people to make big things happen in their organizations – to create magic in defiance of the obstacles.

Fee Range: $25,500–$43,000
Travels From: CA

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

Fee Range: $15,000–$32,000
Travels From: IA

Fee Range: $41,000–$80,000
Travels From: Intl

Nataly Kogan is one of the leading global experts in optimizing your emotional fitness and elevating your leadership. With a compelling life story of emigrating from Russia with her family, teaching herself to speak English by watching “Who’s the Boss” on repeat and holding top positions at McKinsey, Microsoft and 5 startups by the time she was 37, Nataly is a fascinating, one-of-a-kind keynote and TEDx speaker. After years of chasing a non-existent state of nirvana in the corporate world, Nataly was not only unfulfilled, she suffered a debilitating burnout that led her to find a new way. Today, as a best-selling author and the CEO of Happier, Inc., Nataly helps thousands of Awesome Humans cultivate their emotional fitness and leadership skills. Nataly’s unparalleled, positive, and transformative presentations are an amalgam of her science-backed skills, her business acumen, and her unique life experiences.

Fee Range: $20,000–$25,000
Travels From: MA

John Rossman is sought-after keynote speaker, former Amazon executive, and business strategist. Rossman is most known for launching and scaling the Amazon Marketplace, which Jeff Bezos called “one of his magical businesses”, accounting for over 50% of all Amazon units sold and shipped. Rossman also served as Director of Enterprise Services at Amazon.com under CEO Jeff Bezos, where he managed worldwide services to enterprise clients such as Target.com, Marks and Spencer, and the National Basketball Association (NBA). He is also the author of The Amazon Way ™ book series, including The Amazon Way on IoT ™: 10 Lessons Every Leader Should Learn from Amazon’s Internet of Things Strategy. Rossman has delivered keynotes to all types of businesses, associations, healthcare, and government. Each of his keynotes is full of thought-provoking principles and tactics and will leave each participant will practical takeaways to put into practice.

Fee Range: $15,000–$25,000
Travels From: CA

Molly Bloom is best known for her memoir, Molly’s Game, which was adapted into an award-winning film of the same name by Aaron Sorkin. Currently, Molly is focusing her energy on uplifting and mentoring other women after having been the mentee of amazing, dynamic women herself. She has launched the One World Group to support women facing various challenges, especially those exacerbated by the global pandemic and TORCHED, a new podcast about Olympic controversies.

Fee Range: $20,000–$31,500
Travels From: CO

Fee Range: $15,000–$25,000
Travels From: CO

Fee Range: $20,000–$22,500
Travels From: MD

Tommy Spaulding is all about living and leading from the heart. His genuine love of people has led Tommy to a lifetime of teaching others the value of building deep and lasting authentic relationships that will change their organizations and their lives. His transformational message of Heart-Led leadership, told through the power of story, will inspire you to live, lead and love differently.

Fee Range: $20,000–$40,000
Travels From: CO

Jay Baer helps businesses clone their customers. He is a 7th generation entrepreneur, has written 6 best-selling books, and has founded 5 multi-million dollar companies. He is the President of Convince & Convert, a consulting firm that works with the world's most iconic brands - like The United Nations, 3M, and Hilton - gain and keep more customers. A recent inductee into the Professional Speaking Hall of Fall, he's also an avid tequila collector, and a certified barbecue judge. Jay is also an in-demand emcee for complex, multi-day events, and has hosted events for IBM, Oracle and many other major brands for audiences as large as 15,000 attendees. He’s an expert interviewer, a hilarious, on-the-fly host, and a master weaver together of event themes and key concepts.

Fee Range: $20,000–$30,000
Travels From: IN

Fee Range: $5,000–$15,000
Travels From: AZ

Fee Range: $40,000–$95,000
Travels From: CA

Tim Sanders is the Vice President of Customer Insights at Upwork, driving their customer-centric approach to help businesses solve their talent gap problems. As a strategic consulting for leading global brands, government agencies, and trade associations, he has helped individuals and organizations tackle marketing innovation, sales performance, talent management, leadership development, and organizational culture. He’s served on advisory boards for several startups, including the social reading website Goodreads, which was purchased by Amazon. Today, his mission is to bring all of his life experiences and his unconventional, disruptive – yet inspired strategies and perspectives to thousands of people every year, helping them to boost their leadership effectiveness, human connection, and business performance.

Fee Range: Inquire
Travels From: NV

Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world. Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. He is the author of 6 books including his most recent book The Changing Face of Today’s Customer, which proclaims the use of “cultural sense” in addition to common sense.

Fee Range: $15,000–$24,000
Travels From: CA

Mark Sanborn, CSP, CPAE, is an international bestselling author and award-winning keynote speaker on leadership, customer service, business growth, and organizational performance. The President of Sanborn & Associates, Inc., an idea lab dedicated to developing leaders in business, Mark has been hailed as one of the top leadership experts in the world.

Fee Range: $15,000–$30,000
Travels From: CO

Jay Acunzo is a globally touring keynote speaker and author of the book Break the Wheel. He’s hosted and produced over a dozen original series about creativity at work, built together with brand partners, and he’s the founder of Marketing Showrunners, a media company for creative marketers, with subscribers from Red Bull, Adobe, Salesforce, Shopify, the BBC, Mailchimp, and more.

Fee Range: $10,000–$17,000
Travels From: MA