Jay Baer

Speech Topics

• Embrace Complaints - And Boost Your Business

  Haters aren’t your problem—ignoring them is. In today's climate of complaint, people are more vocal with their dissatisfaction, making it feel like you're constantly managing negativity. But this rise in complaints actually presents a tremendous opportunity for growth. In "Embrace Complaints and Boost Your Business," Jay Baer delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge. This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport. Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth. Key points in this program: • Learn why customer expectations are rising faster than ever • Discover the huge disconnect between what customers and companies think about service • Learn the one, giant, recent shift that changed everything about customer service • Discover why praise is the most overrated thing in business (and in life) • Learn how to handle unhappy customers, online and offline • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Ignite a Word of Mouth Wave: How to Stand Out and Create Customer Conversations

  The best way to grow any business is for your customers to grow it for you. But achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it's often overlooked. We can't assume our customers will talk about us—they need a compelling story to share. In "Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations," Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research. He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force. This powerful keynote inspires real change among attendees, reshaping their understanding of how customer experience intersects with marketing, sales, and operations. The insights provided lead to significant growth and enhanced cooperation. Key points in this program: • Learn how to grow your business with word of mouth • Discover why customers talk and why they remain silent • Learn the definition of a Talk Trigger (an unconventional, operational choice that creates conversation) • Discover the 4 Requirements of a Talk Trigger • Learn the different types/categories of Talk Triggers • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Time IS Money: how to exceed customers’ need for speed

  How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today's fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs. Speed is not just a luxury; it's a critical factor driving purchase decisions. In "Time IS Money: How to Exceed Customers' Need for Speed," Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price. Discover why 2/3 of customers rate speed as important as price. This engaging presentation will arm you with actionable insights and strategies to outpace your competition, exceed customer expectations, and turn speed into your ultimate competitive advantage. Key points in this program: • Why speed is the most important element of customer experience • How long consumers will wait to hear back from a business • How consumers feel when brands are faster (or slower) than they expect • The huge connection between responsiveness and revenue • Which generation is the most patient, and which is the least patient • Specific, concrete plans you can use to determine the perfect responsiveness (The Right Now) in any customer interaction • You’ll be entertained and inspired by relevant, customized (and often hilarious) examples and case studies All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• The New Loyalty Landscape - Customer Experience in the Age of AI

  *INCLUDES PROPRIETARY RESEARCH* The rules of customer loyalty are being fundamentally transformed. As artificial intelligence permeates consumers' daily lives, expectations for service speed, communication clarity, and authentic connections are reaching unprecedented heights. In this energetic, compelling, and HIGHLY customized presentation, Jay Baer reveals how the AI revolution isn't just changing technology—it's permanently altering what customers demand from every business interaction. Backed by proprietary research and delivered with signature humor, this keynote explores how successful organizations are adapting their customer experience strategies for a world where AI has eliminated patience and amplified demands. Attendees will discover: • How consumer adoption of AI tools is dramatically reshaping service expectations • Why traditional response times and communication approaches are becoming obsolete • The critical balance between leveraging automation and maintaining human connection • Actionable strategies for exceeding elevated customer expectations in this new reality All attendees receive Jay's proven framework (developed through work with hundreds of major brands) with specific, actionable tactics that can be implemented immediately to thrive in this AI-influenced customer landscape.

• Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty

  Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering the crucial customer interactions is vital for success. In "Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty," Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data. This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind. Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back. Elevate your customer experience and turn these non-negotiables into your competitive edge. Key Audience Learnings: • Why customer experience is the fastest route to growth • When customer experience stops and customer service stops • The three elements of your business that are non-negotiable for your customers, and where they’ll give you a pass • What customers really expect from your business category, and how to exceed it (without spending a fortune) • Specific, concrete plans you can put into practice tomorrow that will create a customer experience worth coveting, that produces big results • Be entertained and inspired by relevant, customized (and often hilarious) examples and case studies All attendees will be taught a proven framework (developed by Jay in his work for hundreds of major brands) that provides specific, actionable tactics and techniques that can be implemented immediately.

• Emcee and Event Host

  Hall of Fame keynote speaker Jay Baer is also an in-demand emcee and event host. Whether it's a full-day program or a complex, multi-day event, Jay has hosted events [both virtually and in-person] for IBM, Oracle, Roche, D&H Distributing, and many other major brands for audiences as large as 15,000 attendees. He prepares vigorously, reviewing presentations of all main stage speakers with event organizers beforehand, and remains largely unscripted to be able to connect the thematic dots on-the-fly. Jay even offers to create a closing keynote written DURING the event, that closes the show with key takeaways and lessons for the audience. He can easily pull double or triple duty at your event (keynote + emcee + panel moderator), and he can assist with run-of-show, tech platform selection, speaker coaching, interactive elements, marketing, and more.

• Tequila, Anyone?

  Hall of Fame keynote speaker and best-selling author Jay Baer is also a certified tequila sommelier! With a passion for tequila and agave spirits, Jay will work with your company to create a dynamic, custom program (in-person or virtual) that combines marketing and CX counsel with fun, informational tequila content. Jay has spent 30+ years advising the world’s largest brands on how to gain and keep customers using social media, content marketing, digital marketing, and customer experience. He draws on this expertise to combine customer experience and marketing content within-person or virtual tequila education and live tastings. Learn how to bring this fun and memorable addition to your next event!

Books

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Frequently Asked Questions

• How can I check Jay Baer's availability or request a quote?

  You can inquire about Jay Baer's availability or get a customized quote by contacting Key Speakers directly. Our team will help you determine fit, logistics, and budget options for your upcoming event.
• What is Jay Baer's speaking fee?

  The typical range for Jay Baer's speaking fee is $20,000–$30,000. The low end of the fee range represents their standard virtual fee. The high end of the fee range represents their standard fee for a US-based in-person speaking engagement. Appearances which require an extended schedule of activities or international travel will possibly exceed this fee range. Speaker fees update frequently. To receive a personalized quote for Jay Baer to speak at your event, please consult with a Key Speakers advisor for up to date information and assistance.
• What factors influence the speaker's fee?

  Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.
• Are travel expenses included in the speaker's fee?

  Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.
• How do I book Jay Baer for my event?

  The speaker booking process typically involves the following steps: contact Key Speakers to confirm Jay Baer's availability, fees, and any unique requirements (we can also help negotiate fees and terms); submit a firm offer to extend the invite to your speaker, with the details used to create an agreement once the speaker accepts; coordinate and finalize the terms of the booking, including contract terms and conditions; and confirm the booking by signing the contract and making the necessary payments.
• What types of events do keynote speakers typically speak at?

  Keynote speakers can speak at a wide range of events, virtual or in person, including conferences, corporate meetings, industry conventions, seminars, workshops, fundraising galas, educational programs, and other special occasions where an inspirational or informative address is desired.
• How do I select the right keynote speaker for my event?

  When selecting a keynote speaker, consider the following factors: the speaker's expertise and knowledge relevant to your event's theme or industry; their speaking style, ability to engage the audience, and deliver impactful messages; past client testimonials, reviews, or references; and the speaker's availability and fee within your budget.
• What are the payment terms and conditions?

  A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.
• How far in advance should I book a keynote speaker?

  It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.
• Can you help me with the logistics and technical requirements for the speaker's presentation?

  Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.
• Are there any special requirements or accommodations that need to be considered for the speaker?

  Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.
• Do keynote speakers offer customization options for their presentations?

  Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.
• Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?

  Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.
• How long is a typical keynote speech?

  The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.
• Can I provide feedback or reviews about the speaker's performance?

  Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help us improve our services and assist other clients in making informed decisions.
• Are there any discounts or special offers available for booking multiple speakers or multiple events?

  Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.
• Why book Jay Baer through Key Speakers?

  We provide a comprehensive service that takes the guesswork out of hiring a speaker — from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event.