Chip Bell

Speech Topics

• Innovative Service: Strategies for Increasing Growth and Profits

  Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today’s winners focus on value-unique—creating unexpected, simple but inventive ways to take the customer’s breath away. Based on Chip’s best-selling, award-winning books Take Their Breath Away and Sprinkles: Creating Awesome Experiences Through Innovative Service this exciting, revolutionary and paradigm-bending keynote has gotten raving reviews from audiences around the world for arming attendees with unique examples, practical tools, and memorable principles.

• Seriously Sparkly Service: Creating Profoundly Remarkable Experiences

  Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service, only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom-line impact. Based on Bell’s newest bestselling book, Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy keynote provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

• Customers as Partners: Building Profitable Relationships That Last

  Successful organizations have learned that business growth comes through customer retention—those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship can be the powerful tie that binds. It is the foundation for a bigger share of wallet, greater trust, greater advocacy, and superior bottom line results. Based on Chip’s international best-selling book, Customers as Partners, this keynote was delivered to 1500 store managers and company leaders.

• Leading a Customer-Centric Operation

  Operations and organizations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations in the world including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson. He shares the secrets of what makes these customer-centric organizations so successful. Based on Chip’s best-selling book, Wired and Dangerous: How Your Customers Have Changed and What to Do About It, this keynote was delivered to over 1000 store managers and company leaders.

Books

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Frequently Asked Questions

• How can I check Chip Bell's availability or request a quote?

  You can inquire about Chip Bell's availability or get a customized quote by contacting Key Speakers directly. Our team will help you determine fit, logistics, and budget options for your upcoming event.
• What is Chip Bell's speaking fee?

  The typical range for Chip Bell's speaking fee is $7,000–$15,000. The low end of the fee range represents their standard virtual fee. The high end of the fee range represents their standard fee for a US-based in-person speaking engagement. Appearances which require an extended schedule of activities or international travel will possibly exceed this fee range. Speaker fees update frequently. To receive a personalized quote for Chip Bell to speak at your event, please consult with a Key Speakers advisor for up to date information and assistance.
• What factors influence the speaker's fee?

  Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.
• Are travel expenses included in the speaker's fee?

  Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.
• How do I book Chip Bell for my event?

  The speaker booking process typically involves the following steps: contact Key Speakers to confirm Chip Bell's availability, fees, and any unique requirements (we can also help negotiate fees and terms); submit a firm offer to extend the invite to your speaker, with the details used to create an agreement once the speaker accepts; coordinate and finalize the terms of the booking, including contract terms and conditions; and confirm the booking by signing the contract and making the necessary payments.
• What types of events do keynote speakers typically speak at?

  Keynote speakers can speak at a wide range of events, virtual or in person, including conferences, corporate meetings, industry conventions, seminars, workshops, fundraising galas, educational programs, and other special occasions where an inspirational or informative address is desired.
• How do I select the right keynote speaker for my event?

  When selecting a keynote speaker, consider the following factors: the speaker's expertise and knowledge relevant to your event's theme or industry; their speaking style, ability to engage the audience, and deliver impactful messages; past client testimonials, reviews, or references; and the speaker's availability and fee within your budget.
• What are the payment terms and conditions?

  A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.
• How far in advance should I book a keynote speaker?

  It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.
• Can you help me with the logistics and technical requirements for the speaker's presentation?

  Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.
• Are there any special requirements or accommodations that need to be considered for the speaker?

  Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.
• Do keynote speakers offer customization options for their presentations?

  Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.
• Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?

  Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.
• How long is a typical keynote speech?

  The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.
• Can I provide feedback or reviews about the speaker's performance?

  Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help us improve our services and assist other clients in making informed decisions.
• Are there any discounts or special offers available for booking multiple speakers or multiple events?

  Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.
• Why book Chip Bell through Key Speakers?

  We provide a comprehensive service that takes the guesswork out of hiring a speaker — from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event.