Biography
Andy Masters, MA, CSP is an award-winning Author/Speaker who has presented 1,000+ entertaining and impactful programs to over 100,000+ attendees across 47 states on Leadership, Sales/Service, and STRESS/Work-Life Balance. Andy has earned the prestigious "CSP" designation of the National Speakers Association (NSA), the highest earned international recognition for professional speakers, which less than 10% of speakers worldwide have achieved. He is also a favorite among meeting planners--as he has presented over 20+ programs for Meeting Professionals International (MPI) events across North America, and is a member of the Society for Government Meeting Planners (SGMP). Andy served as 2018-19 President of the National Speakers Association-Central Florida Chapter, representing 125+ Professional Speakers in the region. Andy has earned 4 degrees and written 5 books, including his award-winning KISS Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships, and latest book Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire. He has also been featured on many major media outlets, including LifeTime Television, PBS, Investor's Business Daily, Leadership Excellence magazine, and Sales & Service Excellence magazine. Andy devotes his life to change lives and improve organizations through his unique and entertaining keynote programs.
Speech Topics
Healthcare Leadership Lessons from HOLLYWOOD!
Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help busy leaders RECRUIT, DEVELOP, and EMPOWER their organizations in a POSITIVE work culture—while reducing turnover and defeating the succession planning crisis. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and X-Men. This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to embrace the NEW workforce revolution in today’s post-pandemic environment.
Kiss Your Customer: Why Sales and Service Are Just Like Dating & Relationships
Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships“. He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace personalization and customization in this age of technology and standardization. Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE. Andy also shares examples from Fortune 500 companies to entrepreneurs on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program.
Re-Imagining Your Positive Work Culture for the NEW Work Environment
As the world emerges from the pandemic, HR leaders must now overcome the Great Resignation, staffing shortages, WFH/Remote work arrangements, high turnover, and low morale–while still in the midst of a succession planning crisis. Further, never before have managers and employees been asked to wear so many hats, and do more with less. Therefore, the time to create a positive work environment and make the workplace FUN again has never been more important. People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again. Employees also want to work within a positive workplace culture, which includes everything from fun, to creative perks & benefits, to family-friendly flex time and remote work options. The incredible impacts of a positive work environment include improved recruiting, less stress, higher morale, lower turnover, greater teamwork, creativity, and even increased service levels–accomplished with LITTLE or NO costs. Join international HR Author/Speaker Andy Masters in this timely and entertaining program which illustrates inexpensive ways to create a positive working environment, while sharing success stories of how other organizations have RE-ENERGIZED their culture in our new global work environment. Learning Objectives: • Attendees will be able to learn from and apply specific examples of organizations initiating a positive workplace culture, which cost little or no budget to the organization. • Attendees will understand the organizational importance of implementing humor in the workplace with positive employee perks/benefits, and its’ impacts on recruiting, morale, stress, turnover, customer service, teamwork, creativity, and innovation. • Attendees will understand how to balance the importance of humor in the workplace, while incorporating and communicating guidelines for “appropriate” humor with all employees.
Association Chapter & Board Leadership Mastery
This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS leaders to EMPOWER their Boards – in this challenging era of having to “Do More With Less” – and truly helps overcome the non-profit/Board death cycle of “80% of the work is done by 20% of the people“. This is why new ideas, great successes, and record years never happen – as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground.” • Recruit future leaders and Engage new participation. • Empower individuals for their talents to shine. • Inspire to have the BEST year EVER as an organization. • Appreciate every step a volunteer contributes. • Reward and celebrate every success. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire” – but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady – and even Frozen and Office Space. Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help EMPOWER leaders to EMPOWER their Boards, and ignite the best Association year EVER.
Your Employees (And Candidates) Are On Drugs
This critical, solutions-based program is presented by Award-winning author and international keynote speaker Andy Masters, MA, CSP. This shocking program exposes the nearly $1 Billion dollar fake “synthetic” urine industry which enables employees and candidates to successfully cheat employer drug tests–and it’s damaging impact on every organization during our tragic U.S. opioid crisis. Research proves the staggering time and cost impact from workplace drug usage on employee productivity, risk, safety, workers comp claims, and violence in the workplace. Precedent has now been set for legal liability against the vast majority of U.S. organizations which have not effectively screened employees and candidates amid changing marijuana laws. Most importantly, this program outlines the simple, yet critical action steps organizations must implement to stop the cheating immediately–in order to hire qualified applicants, improve employee productivity, improve workplace safety, and lessen the dangerous legal liability for their organization. The impact of this program may not only save entire organizations from legal crises, but can also help prevent yet another drug-related workforce tragedy in our country.
The Future of Work: Embracing the NEW Workforce Revolution
eat Resignation. Millions of enlightened employees have spoken. They want CHANGE. And, they will only work for organizations who provide such change. Employees want family-friendly flex time. Employees want WFH/remote work options. Employees want new perks & benefits. Employees want the tools and skills to embrace AI & Technology changes in their jobs. And, they want this all in a positive work environment where they can enjoy their jobs and be developed for the future, not be overworked and under-appreciated. Today’s leaders must use vision for the future to become a “Champion of the Cause” in their organizations to initiate such change. REAL change. Organizations will either re-enact the “old way” of doing business and be left behind, or jump on the workforce revolution train now. Change, and recruit the most talented candidates–who will stay. Delay change, and suffer a turnover of talented employees, while leaving a stagnant, uninspired workforce with little innovation or drive to succeed. Enjoy this this critical and timely program for all levels of leadership based on the 5th book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire“, from award-winning author and Leadership/Workforce expert Andy Masters.
Videos
Frequently Asked Questions
How can I check Andy Masters's availability or request a quote?
You can inquire about Andy Masters's availability or get a customized quote by contacting Key Speakers directly. Our team will help you determine fit, logistics, and budget options for your upcoming event.What is Andy Masters's speaking fee?
The typical range for Andy Masters's speaking fee is $7,000–$13,000. The low end of the fee range represents their standard virtual fee. The high end of the fee range represents their standard fee for a US-based in-person speaking engagement. Appearances which require an extended schedule of activities or international travel will possibly exceed this fee range. Speaker fees update frequently. To receive a personalized quote for Andy Masters to speak at your event, please consult with a Key Speakers advisor for up to date information and assistance.What factors influence the speaker's fee?
Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.Are travel expenses included in the speaker's fee?
Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.How do I book Andy Masters for my event?
The speaker booking process typically involves the following steps: contact Key Speakers to confirm Andy Masters's availability, fees, and any unique requirements (we can also help negotiate fees and terms); submit a firm offer to extend the invite to your speaker, with the details used to create an agreement once the speaker accepts; coordinate and finalize the terms of the booking, including contract terms and conditions; and confirm the booking by signing the contract and making the necessary payments.What types of events do keynote speakers typically speak at?
Keynote speakers can speak at a wide range of events, virtual or in person, including conferences, corporate meetings, industry conventions, seminars, workshops, fundraising galas, educational programs, and other special occasions where an inspirational or informative address is desired.How do I select the right keynote speaker for my event?
When selecting a keynote speaker, consider the following factors: the speaker's expertise and knowledge relevant to your event's theme or industry; their speaking style, ability to engage the audience, and deliver impactful messages; past client testimonials, reviews, or references; and the speaker's availability and fee within your budget.What are the payment terms and conditions?
A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.How far in advance should I book a keynote speaker?
It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.Can you help me with the logistics and technical requirements for the speaker's presentation?
Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.Are there any special requirements or accommodations that need to be considered for the speaker?
Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.Do keynote speakers offer customization options for their presentations?
Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?
Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.How long is a typical keynote speech?
The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.Can I provide feedback or reviews about the speaker's performance?
Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help us improve our services and assist other clients in making informed decisions.Are there any discounts or special offers available for booking multiple speakers or multiple events?
Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.Why book Andy Masters through Key Speakers?
We provide a comprehensive service that takes the guesswork out of hiring a speaker — from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event.
Speakers Like Andy Masters

Lisa Ford
Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results. Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She is an expert in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change. Lisa is known for designing content customized to the audience and the issues they face. Audiences love how the presentation is filled with practical strategies, common sense, memorable stories and combined with enthusiasm and humor.
Fee Range: $10,000–$20,000
Travels From: GA

Jason Young
Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, Jason Young was a key driver in creating and developing the company’s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Jason’s keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.
Fee Range: $7,000–$13,000
Travels From: TX

Dean Lindsay
With over sixteen years experience helping build PROGRESS-Based Sales and Customer Service Cultures, Dean Lindsay is hailed as a 'Outstanding Thought Leader on Building Priceless Business Relationships' by Sales and Marketing Association International as well as a 'Sales-and-Networking Guru' by the Dallas Business Journal. His books, THE PROGRESS CHALLENGE and CRACKING THE NETWORKING CODE:4 Steps to Priceless Business Relationships have sold over 100,000 copies worldwide. With his refreshingly dynamic communication skills, Dean shares the important connection between sales, motivation, solid customer care and leadership. His humorously effective, down-to-earth speaking and consulting style positions ideas, recommendations, solutions, products, services — even ourselves — as progress in minds of those we wish to inspire to action. Dean believes that “progress is change but not all change is progress.”
Fee Range: $8,000–$15,000
Travels From: TX
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